These Terms & Conditions govern your access to and use of the 389win platform, including all games, sports betting markets, promotions, payment services, and customer support. By creating a 389win account or using any part of the platform, you agree to be bound by these terms in full. Please read them carefully before proceeding.
A plain-language overview of the most important rules governing your 389win account. The full legal text follows in the sections below.
You must be at least 21 years of age to register and use 389win. One account per person. You must provide accurate registration information and keep your details up to date. False information is grounds for immediate account closure.
PKR transactions via JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and USDT TRC20 are subject to minimums and processing timelines. Withdrawal requests require completed KYC verification before first payout.
All bonuses at 389win are subject to wagering requirements and validity periods. Bonus abuse, multi-accounting, or using bonuses in prohibited game categories will result in bonus forfeiture and possible account suspension.
You are solely responsible for maintaining the confidentiality of your 389win login credentials. 389win will not be liable for losses resulting from unauthorised access caused by your failure to keep your password secure.
Fraud, money laundering, collusion, use of automated betting software, and any attempt to manipulate game outcomes are strictly prohibited and will result in immediate account termination and forfeiture of all balances.
389win provides deposit limits, session timers, reality checks, and self-exclusion tools. Players experiencing gambling-related harm are encouraged to use these tools or contact 389win support for assistance at any time.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 389win ("389win", "the Platform", "we", "us", "our"). By accessing, registering on, or using the 389win platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree, you must immediately discontinue use of the platform.
In these Terms, the following definitions apply:
2.1 By completing the 389win registration process, you confirm that you have read these Terms and agree to be legally bound by them. Your agreement is indicated by ticking the relevant checkbox during account registration.
2.2 These Terms apply to all use of the 389win Platform, including browsing, account registration, deposits, game participation, sports betting, bonus redemption, and withdrawal requests.
2.3 389win reserves the right to amend these Terms at any time. Continued use of the Platform following notification of changes constitutes acceptance of the revised Terms. It is your responsibility to review the Terms periodically.
If you do not agree to any amendment made to these Terms, your sole remedy is to close your 389win account and withdraw any remaining Player Funds prior to the amendment's effective date.
3.1 Age requirement. You must be at least 21 years of age to register an account on 389win. This requirement is non-negotiable and applies to all players regardless of jurisdiction. 389win will request age verification documents during the KYC process. Any account found to belong to a person under 21 will be closed immediately and all funds will be handled in accordance with our responsible gaming obligations.
3.2 One account per person. Each individual is permitted to hold only one (1) 389win account. Duplicate accounts are prohibited. If duplicate accounts are identified, 389win reserves the right to close all duplicate accounts and confiscate any bonus funds associated with them. Real money balances may be refunded at 389win's discretion following investigation.
3.3 Accurate information. You must provide true, accurate, current, and complete information during registration and must keep this information up to date. This includes your full legal name, date of birth, Pakistani mobile number, and any other information requested during KYC verification.
3.4 Jurisdiction. It is your sole responsibility to ensure that online gaming is not prohibited in your jurisdiction before accessing 389win. 389win does not represent that access to the Platform is legal in all jurisdictions.
4.1 Login credentials. You are solely responsible for maintaining the confidentiality of your 389win login credentials (username and password). You must not share your credentials with any third party. 389win will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.
4.2 Notification of breach. If you suspect that your 389win account has been accessed without your authorisation, you must notify 389win support immediately via live chat. 389win will investigate and may place a temporary hold on account activity pending resolution.
4.3 Account closure. You may request account closure at any time by contacting 389win support. Prior to closure, all pending withdrawal requests will be processed. Bonus Funds are forfeited upon voluntary account closure unless specifically waived by 389win at its discretion.
4.4 KYC verification. 389win may request identity verification documents at any point, including but not limited to a government-issued CNIC (Computerised National Identity Card), proof of Pakistani mobile number, and proof of payment method ownership. Failure to complete KYC verification within the requested timeframe may result in account suspension or withdrawal restriction.
5.1 Accepted payment methods. 389win accepts deposits and processes withdrawals via JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and USDT TRC20. Supported methods may change from time to time; the current list is always visible in the 389win cashier.
5.2 Minimum transaction amounts. The minimum deposit and minimum withdrawal amount is PKR 500. 389win does not charge any withdrawal fees on any supported payment method; however, third-party financial institutions may apply their own transaction fees.
5.3 Deposit processing. Deposits via JazzCash and EasyPaisa are credited to your 389win wallet in real time under normal operating conditions. Bank transfers may take up to one business day depending on the sending institution.
5.4 Withdrawal processing. Withdrawal requests are reviewed and processed within the timeframes indicated in the cashier. JazzCash and EasyPaisa withdrawals typically arrive within 5–30 minutes following approval. Bank transfer withdrawals may take up to one business day. USDT TRC20 withdrawals are subject to network confirmation times.
5.5 Withdrawal conditions. Withdrawal of Player Funds is contingent upon completion of KYC verification and the absence of any ongoing investigation or suspected fraud. Withdrawals may be delayed or suspended if there is reasonable cause to suspect money laundering, fraud, or a breach of these Terms.
5.6 Same payment method rule. 389win reserves the right to process withdrawals using the same payment method used for deposits, up to the deposited amount, before allowing alternative withdrawal methods. This is a standard AML (Anti-Money Laundering) compliance requirement.
All Player Funds held in your 389win wallet are kept in segregated accounts separate from 389win operational funds. Your balance is protected and available for withdrawal subject to the conditions described in these Terms.
6.1 Eligibility. All bonuses and promotional offers made available by 389win are subject to the specific terms attached to each individual promotion. General bonus terms apply in addition to promotion-specific terms. In the event of a conflict, the promotion-specific terms prevail.
6.2 Wagering requirements. Bonus Funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier is specified in the terms of each promotion. Until the wagering requirement is met, Bonus Funds cannot be withdrawn.
6.3 Game contributions. Not all games contribute equally toward satisfying wagering requirements. Live casino games, slots, fishing games, and sports betting markets may have different contribution percentages. The applicable contributions are detailed in each promotion's terms.
6.4 Bonus abuse. 389win operates a zero-tolerance policy toward bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, placing offsetting bets to reduce wagering risk while meeting requirements ("bonus scalping"), or using bonus funds in a manner inconsistent with normal recreational play. Any identified abuse will result in the forfeiture of all Bonus Funds and may result in account suspension.
6.5 Expiry. Bonuses not claimed within the validity period specified in the applicable promotion will expire automatically. Expired bonuses cannot be reinstated.
7.1 All games available on the 389win Platform — including live casino, slots, fishing games, and arcade titles — are operated using certified Random Number Generator (RNG) technology or live certified studio infrastructure. Game outcomes are independently audited for fairness.
7.2 Technical malfunctions. In the event of a technical malfunction during a game round, 389win reserves the right to void the affected round and return the stake to your wallet. Winnings generated during a demonstrably faulty game round may be voided at 389win's discretion following investigation.
7.3 Minimum and maximum bets. Minimum and maximum bet limits apply to all games and may vary by game type, VIP tier, and active promotions. Bet limits are displayed within each game interface.
7.4 Disconnection policy. In the event of a disconnection during a game round, 389win's system will complete the round using the last valid instruction received. The outcome of the completed round is final. 389win is not liable for losses caused by player-side internet connectivity issues.
8.1 Sports betting markets on 389win cover cricket (including PSL, international Tests, ODIs, T20Is, and ICC World Cup tournaments), football, UFC, and other sporting events. Market availability is subject to change.
8.2 Bet acceptance. All bets are subject to acceptance by 389win. 389win reserves the right to refuse any bet or limit stake amounts at its discretion, including on high-value accounts or in cases where a bet is suspected to be placed with the benefit of insider information.
8.3 Void bets. A bet will be voided if the event is cancelled, postponed beyond a specified threshold, or if 389win reasonably determines that the outcome of the event was influenced by fraudulent activity. Voided bets are refunded as Player Funds to the customer's wallet.
8.4 Results and settlement. Markets are settled based on officially confirmed results from recognised governing bodies. In the event of a dispute, 389win's decision following review of available official data is final.
8.5 Live betting. Bets placed on live in-play markets are subject to the same rules as pre-match bets. Odds are subject to change at any moment during in-play betting. Any bet submitted will be confirmed at the odds applicable at the time 389win accepts the bet, not the odds displayed during submission if a delay occurs.
9.1 The following conduct is strictly prohibited on the 389win Platform and will result in immediate account suspension, forfeiture of balances, and potential reporting to relevant authorities:
389win actively monitors Platform activity using automated fraud detection systems. Accounts flagged for suspicious activity may be placed under review without prior notice. During review, withdrawals may be temporarily suspended pending investigation outcome.
10.1 389win is committed to providing a safe gambling environment. The Platform offers deposit limits, session time limits, reality check notifications, cooling-off periods, and self-exclusion as standard responsible gaming tools, accessible from account settings after 389win login.
10.2 Self-exclusion. Players may request self-exclusion for a minimum of 24 hours or permanently. Self-exclusion requests submitted via live chat are processed immediately. Once self-exclusion is active, 389win will not knowingly accept deposits or allow gameplay from the excluded account.
10.3 Age verification. 389win performs age verification on all accounts. Players found to be under 21 years of age will have their accounts closed immediately and any deposits made will be refunded to the original payment method. Winnings generated by underage users are not eligible for withdrawal.
10.4 For comprehensive information on 389win's responsible gaming framework, tools, and third-party support resources available to Pakistani players, please visit the Responsible Gaming page.
11.1 All content on the 389win Platform — including but not limited to software, text, graphics, logos, game artwork, audio content, and the 389win brand name — is the property of 389win or its licensed suppliers and is protected by applicable intellectual property laws.
11.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal recreational purposes only. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the 389win Platform without express written permission.
12.1 To the maximum extent permitted by applicable law, 389win, its directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform, including losses arising from: interruption of service, game malfunction, network failures, or unauthorised account access caused by your failure to maintain password security.
12.2 389win's total aggregate liability to you for any claim arising under these Terms shall not exceed the total Player Funds held in your account at the time the claim arises.
12.3 Nothing in these Terms limits 389win's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
13.1 389win collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and should be read in conjunction with them.
13.2 By registering on 389win, you consent to the collection and processing of your personal data as described in the Privacy Policy, including data processed for KYC, AML compliance, payment processing, and personalised communication purposes.
14.1 389win reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via the email address or mobile number on file, or through a prominent notice on the Platform.
14.2 The date of the most recent update is displayed at the top of this page. It is your responsibility to check for updates periodically. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.
15.1 These Terms are governed by and construed in accordance with the laws of the jurisdiction under which 389win holds its international gaming licence.
15.2 Informal resolution. In the event of any dispute between you and 389win arising out of or in connection with these Terms or the Platform, both parties agree to first attempt to resolve the matter informally by contacting 389win customer support. The majority of disputes are resolved at this stage.
15.3 Formal complaints. If a dispute cannot be resolved informally within a reasonable period, you may submit a formal written complaint to 389win via the support email address. 389win will acknowledge formal complaints within 3 business days and provide a substantive response within 14 business days.
15.4 Binding arbitration. If a dispute remains unresolved after the formal complaints process, both parties agree to binding arbitration under the rules of the applicable licensing jurisdiction. The arbitrator's decision shall be final and binding on both parties.
If you have any questions about these Terms & Conditions, your 389win account, or the Platform in general, please contact the 389win support team:
If you have questions about any section of these Terms and prefer to discuss them in Urdu, 389win's Urdu-speaking support agents are available via live chat around the clock and can walk you through any clause in plain language.
These Terms exist to protect you as much as they protect 389win. A fair, transparent, internationally licensed platform — built for Pakistani players who deserve to know exactly where they stand.